Frequently Asked Questions

No email address is required to create an account—just a username and password. Open the user panel from the free trial link on the page, follow the prompts, and store your login details securely. A password manager can help you keep your username, password, and this website’s address together. Don’t mistake a client configuration name for your username. Your account password and subscription link serve different purposes: the password lets you access the panel, while the link lets your client retrieve route configurations. Don’t use one in place of the other. If you already have an account, sign in to it to check your plan and orders rather than creating another account to troubleshoot a connection issue. If you forget your login details, check your saved credentials first. Never include your password or full subscription link when reporting an issue.

Sign in to the user panel, download the client for your device from the downloads area, and find your subscription and import options in the panel. Supported platforms include Windows / macOS / iOS / Android / Linux. Installing the client and importing a subscription are separate steps: after installation, follow the panel’s instructions to import the configuration, choose a route, and enable the connection. For iOS, follow the availability details shown in the panel rather than applying another platform’s download steps. Your subscription is an account access credential. Paste it only into a trusted client—never into public documents, group chats, or screenshots. For more detailed installation and authorization steps, see our guides. Button names may vary depending on the current panel and client interface.

First, sign in to the user panel and check your current subscription details. Then open the configuration or subscription management page in your client and update the existing configuration. Updating refreshes routes and rules; you usually don’t need to delete the existing configuration first, and deleting it may also remove your manual settings. If the subscription address in the panel has changed, replace the address in the relevant configuration or reimport it using the panel’s import option. Make sure the new configuration is enabled. If the update fails, check that the copied content is complete, that you can reach the panel, and what error the client reports. Avoid repeatedly importing the subscription and then leaving an older, similar configuration enabled. Don’t share the full address for someone else to check.

VPNBoat allows simultaneous connections on unlimited devices, so switching devices alone doesn’t mean you need a new plan. Sign in to your existing account on the new device, get the client for its operating system, and import your current subscription. Client settings can differ between operating systems, so check system permissions, the active configuration, and proxy mode on each device instead of copying steps from another device. Unlimited device connections don’t mean unlimited plan data. When devices share an account subscription, check the remaining data in the panel to decide whether you need to change plans. Keep your account credentials secure when moving to a new device, and remove saved subscription configurations from any old device you no longer use.

A connected status only means the client has established a connection; it doesn’t confirm that requests to a particular webpage are going through the selected route. First, make sure the current configuration and route are enabled, and that the system proxy or any traffic-routing feature required by the client is turned on. Then try a regular webpage and the affected service separately to see whether the issue is with your overall connection or just one site. If nothing loads, disconnect the client temporarily and check your local network. If only the target service is affected, check the rules, exit region, and the site’s own status. Change one setting at a time and note the result. If you need support, provide your operating system, client name, error message, and the circumstances of the issue. Redact account credentials and subscription addresses from screenshots.

Browsers and standalone apps may connect to the internet in different ways. Some apps follow the system proxy, some require the client to route more of their traffic, and others may be set to connect directly by split-tunneling rules. Check whether the client is configured for per-app routing, a bypass list, or browser-only proxying, then review the rules for the affected app. If you change the traffic-routing mode, complete any authorization requested by your system. Then quit and reopen the app so it can establish a new connection. Command-line tools and IDE extensions may also need their own proxy settings; a working browser connection doesn’t confirm that they’re routed correctly. Don’t run multiple proxy tools at once to try to fix the issue—overlapping traffic routing can make troubleshooting harder.

Check that the content you’re importing comes from the user panel for your current account and wasn’t truncated or altered by missing text, spaces, or line breaks. Then make sure your client supports the import method provided by the panel. Being able to open the panel doesn’t guarantee that a subscription request will succeed; check the client’s update result and error message. If the client can’t recognize the configuration format, use the import method recommended in the panel. Don’t edit address parameters or use a webpage address as a subscription address. If no routes appear after an update, check the enabled configuration, plan status, and remaining data before reporting the specific error. Keep the old configuration for comparison, but don’t confuse its route names with the update status of the new configuration.

First, check whether the issue occurs only after your device sleeps, you switch networks, or the system suspends the client. When you resume, make sure the client is still running and the configuration is enabled, then reconnect. If the system asks you to authorize a network extension or connection, follow the instructions for your client. Also check whether another proxy, network filter, or security tool is routing traffic at the same time. You can temporarily disable overlapping features to compare results, but don’t leave system security settings turned off. If switching to another local network fixes the issue, the original network environment may be the cause. When submitting a support ticket, describe what you were doing before the disconnect, whether reconnecting helped, and which services were affected. This is more useful than a screenshot that only shows a connected status.

VPNBoat offers 120+ countries / 180+ routes. Choose an exit region based on the target service’s regional requirements, then consider how the route performs on your local network. Geographic distance alone isn’t a reliable guide. For general browsing, compare page loading and responsiveness across routes. For services that check your region, make sure your account and the target region are compatible. Coverage describes the range of available choices; it doesn’t mean every region works with every app or that a third-party platform will always accept a particular exit. Once you find a suitable route, try to keep your exit region consistent for everyday use. If a site shows a verification or access prompt, check its rules and your account status instead of relying on repeated country changes.

Check the route and your local network first rather than assuming buffering means you’ve run out of plan data. Review your plan and remaining data in the panel, then pause large downloads, cloud sync, and other data-heavy tasks to compare how the same service performs on different routes. If you’re using Wi-Fi, check signal strength and the stability of your local connection. When comparing routes, keep the test content and device environment the same. Changing rules, exit regions, and app settings at once makes results hard to compare. For video, temporarily lower playback quality to see whether buffering improves. For interactive services, check whether requests complete successfully. Consider upgrading only when your actual usage is close to your plan limit; plan price is no substitute for route quality.

These terms describe different ways a connection is routed; they don’t guarantee a particular result for every visit. An IEPL dedicated line generally means cross-border traffic uses a dedicated connection. A relay route forwards requests through an intermediate access point, while a direct route emphasizes a direct connection between the client and the exit. Performance still depends on your local carrier, access network, destination website, and current network conditions. A route label alone can’t tell you which option will be faster. Choose a route that meets the target region’s requirements, then compare page loading, video buffering, or interactive requests. If you run into an issue, compare different route types and note the route name and what you were doing. Available routes and types are those shown in the user panel and client at the time.

Not necessarily. AI tools and streaming platforms may consider your exit region, account details, plan permissions, payment region, and usage patterns. Network connectivity is only one factor. First identify whether the issue is a connection failure, a regional restriction, an account limitation, or content access, then check the platform’s rules. A streaming homepage loading doesn’t mean every title will play. Likewise, signing in to an AI website doesn’t mean its API or IDE extension uses the same network route. Choose a suitable region while following the platform’s rules, and keep your exit region relatively consistent. Don’t treat frequent region changes as a routine fix, or interpret route coverage as a guarantee that third-party services will be available.

Monthly plans: ¥9.9/month for 60GB, ¥18/month for 250GB, and ¥28/month for 500GB. Data resets monthly on the date your plan starts. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Choose based on your actual data needs, not just the number of devices: the service supports unlimited simultaneous devices, but each plan still has a data allowance. If you often stream video, sync files, or use multiple devices, check your usage in the panel before choosing a tier. Before upgrading, review the order and validity details shown in the panel, and confirm how the price difference will be handled. If you have questions about an existing order or upgrade, keep the relevant records and check with support through a ticket. Don’t calculate unlisted discounts or billing periods yourself.

Data packages are ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They last until the data is used and never expire. Unlike monthly plans, which reset data monthly on the plan start date, data packages use a different billing model. Compare them based on how you use the service. “Never expire” refers to the data package’s validity period; it doesn’t mean unlimited data or permanent access to any particular website. Before choosing, check the plans and data packages currently shown in your panel so you know which product your order covers. If your account has more than one product, don’t assume how data is deducted, how products combine, or what happens when you switch. Check these details in the panel or ask support through a ticket before making changes.

We accept Alipay / WeChat Pay / USDT. Choose a plan in the user panel and pay using the method shown on the order page. Use the amount and payment details for that specific order; don’t rely on old screenshots or secondhand chat messages. After paying, return to the order page to check its status, then review the plan and data details in your account. If the page hasn’t updated, reload the panel and check again. Payment status and client connection status are separate steps, so repeatedly importing your subscription won’t resolve an order issue. If the result still isn’t shown, keep your order details and payment receipt, then explain the situation in a support ticket. Don’t pay again until the status is clear. Redact personal information that isn’t relevant when submitting proof of payment.

VPNBoat offers a 7-day no-questions-asked refund. To request one, sign in to the user panel, submit a ticket describing your request, and include order details that will help us verify it. See our Terms of Service for the full policy. Before submitting, check that the order and account match so payment records from another account aren’t included. You don’t need to cite a connection issue to request a no-questions-asked refund. If you’d rather resolve a technical problem first, describe your operating system, client, and the circumstances in a ticket so we can distinguish a support request from a refund request. Don’t send your password, full subscription link, or sensitive information unrelated to verifying the order. Check your ticket in the panel for updates. This page makes no additional promises about processing or payment times not specified in the policy.